Shipping, Returns & Exchanges
SUPER ULTRA MEGA MERCHANDISE SHIPPING POLICY
Updated: JANUARY 2023
SUPER ULTRA MEGA MERCHANDISE, LLC (SUMM) uses the
United States Postal Service (USPS) First Class, Priority and
Media Mail shipping methods. Our shipping rates come
directly from USPS and a small handling fee is added to each
order to cover the cost of packaging materials.
Domestic Shipment Processing
Orders are processed Monday thru Friday, 10AM to 4PM EST,
excluding major US holidays. Most orders are shipped 1-3
business days from when an order is placed. Please allow an
additional 1-3 days for Priority delivery in the USA, 5-8 days
for First Class delivery in the USA, and Media Mail will take 5-
8 days in the USA.
International Shipment Processing
Orders are processed Monday thru Friday, 10AM to 4PM EST,
excluding major US holidays. Most orders are shipped 1-3
business days from when an order is placed. Orders are
processed and should be received within 4 weeks, but some
locations due take much longer to deliver to. Please be
patient. International delivery times are based on location and
customs procedures in the receiving country. International
packages can not be declared as lost until after 12 weeks
have past since ship date.
If you are a customer based out of the USA and wish to
receive tracking all the way to your doorstep. Please choose
the PRIORITY INT shipping option. First Class INT shipping
only tracks package up to the point when they leave the USA.
We Ship Worldwide
Yes, we ship worldwide.
If you are ordering from Brazil please allow extra time for your
package to pass through Brazilian customs. Packages shipped
to Brazil often take extra time to be delivered. Packages
shipped to Brazil can often take over 16 weeks to be received.
Arrival times are not guaranteed, but are only estimates
provided by USPS.
First Class International can only be tracked up to the point
when it leaves the United States. You will find that tracking
may stop either in New York or Los Angeles. These are
international port of exit. Please be patient and know your
package is still in route to you. If you wish to have door-to-
door tracking on your package please choose the International
Priority option. This option provides much better tracking.
Longer ship times can be expected during peak seasons, such
as Christmas, and/or during a major promotions/sales or
during store openings. Our shipping department takes and
ships orders on a first-come first-served bases.
What items qualify for MEDIA MAIL?
Media mail items are classified by the USPS as CDs, DVDs,
vinyl records and books. Posters do not qualify.
Can I combine media and non-media items together in one
order and still choose Media Mail as my shipping rate?
NO. Orders that qualify for Media Mail rate must only include
media items. Various media items can be ordered together
and still qualify for media mail rate. Orders that combine
media items along with other non-media items (t-shirt, coffee
mug, keychain) do not qualify for Media Mail rate. All orders
that do not follow these guidelines will be cancelled.
Customs
Customers ARE responsible for any taxes or duties applied to
their order by their country’s government. Please be aware of
your countries customs laws before placing an order with us.
We are NOT responsible for delays or financial obligations
added to your package via your country's government. Please
find out more about tax and duty in your country on incoming
packages before placing your order.
All orders placed from the United Kingdom over the amount of
$19.99 will be taxed. The customer will be responsible for
paying this tax before the postal service will release your
package to you. The shipping amount charge by BLIXT
Merchandise does not include any country's tax or duty.
International Delays
If you are an international customer and feel you probably
should have received your package by now. You may be right.
Please contact your local post office and/or local mail carrier.
Often packages are held for the collection of tax and duty. It is
not uncommon for a postal service to hold a package without
letting the customer know.
Please understand once a package leaves our warehouse
facility we have no way to rerouting or stopping the delivery.
We are also NOT able to contact any international carriers, on
your behalf, in an effort to locate an international package.
Returned Shipments
We are not responsible for any lost, stolen, or damaged
packages. It is up to you to track your package and ensure
you are there to receive it.
Returned items will be added back into our stock and a refund
will be issued back to the customer for the price of the items
enclosed [minus original shipping costs]. If a fee is applied to
the returned package, this amount will be deducted from the
customers refund. If you would still like the item or items, you
will have to go on-line and replace your order.
Exchanges
We do allow exchanges and refunds. Item must be returned in
the same new condition as received. Please email us at
info@summerch.store and explain your situation, and we will
direct you how to proceed.
Please note: we do not provide return shipping on your
package unless we were in error (sent you the wrong size or
wrong item).
For any questions regarding shipping, returns, or exchanges
not covered above, please email us at info@summerch.store
Thank you for your business!
Cheers, the Super Ultra Mega Merchandise Team